Returns

Shop with the peace of mind that you have free Returns for 30 days from your date of purchase.  If you would like an exchange, or something wasn't quite right, we are here to help you. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Our policy lasts 30 days. Please exchange all items within 30 days of purchase.  Should you have any questions please email: contact@claribellondon.com . 

Several types of goods are exempt from being returned.

We do not accept products that have been obviously damaged or altered from their original state.

Additional non-returnable items:

Gift cards
To complete your return, please include a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and contact your credit card company.  It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@claribellondon.com.

Sale items (if applicable)
Sale items may be returned, unless otherwise indicated at checkout.  

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@claribellondon.com and send your item to: 

Claribel Ltd.

8 Compass Court

London, SE1 2NJ

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

Claribel Ltd.

8 Compass Court

London, SE1 2NJ

United Kingdom

We are happy to assist with shipping by providing you with Free Returns.  We cannot arrange for pickup and delivery of returns, this is the responsibility of the person initiating the return.  

If you are not in a free shipping area, you are responsible for shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.